A clear, simple breakdown of our products, shipping, and policies, so you can shop with confidence every time.
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Frequently asked question!
Hi, How can I help you? Search for your answer in these categories
Can I straighten or curl my extensions?
Can I straighten or curl my extensions?
Yes, you can. All of our hair can be styled with heat tools. Always use a quality heat protectant spray to preserve the health, shine, and longevity of your bundles.
Can the hair be dyed or bleached?
Can the hair be dyed or bleached?
Yes! Our hair can be professionally dyed and lifted up to a high level 9/low level 10 when done correctly.
For best results, we strongly recommend having colouring and bleaching carried out by a professional stylist to avoid damage.
How long will my extensions last?
How long will my extensions last?
Our hair is made to last. With good care and maintenance, your bundles can last 2–4 years.
Longevity will depend on how often you wear them and how well you look after them.
What’s the difference between closures and frontals?
What’s the difference between closures and frontals?
Closures are smaller pieces (2x6, 4x4, 5x5, 6x6, 7x7) used to finish a sew-in or wig, usually offering a middle or side part.
Frontals (13x4 or 13x6) span from ear to ear, giving you more styling versatility, natural-looking edges, and the ability to wear your hair pulled back.
What’s the difference between a 13x4 and a 13x6 frontal?
What’s the difference between a 13x4 and a 13x6 frontal?
Both go ear-to-ear, but a 13x6 offers two more inches of parting space, making it ideal for those who want maximum styling flexibility and a longer-lasting custom wig or install.
How long does order processing take?
How long does order processing take?
We process all orders within 24 - 48 business hours to ensure your package is prepared with care and precision before shipping.
Can I cancel or change my order?
Can I cancel or change my order?
You may cancel an order by emailing peoniahair@outlook.com.
However, orders cannot be amended once placed. To make changes, you’ll need to request a refund and place a new order.
Do you ship internationally?
Do you ship internationally?
Yes, we do. We ship across the UK, EU, US, Canada, Australia, UAE and more. Costs and delivery times will vary by region.
Do you accept returns?
Do you accept returns?
For hygiene and safety reasons, we do not accept returns. Please check your order carefully before completing your purchase.
What if my order arrives damaged or incorrect?
What if my order arrives damaged or incorrect?
If you receive the wrong product or your order arrives damaged, contact us within 48 hours of receipt and we will resolve the issue quickly.
Do you offer refunds?
Do you offer refunds?
Refunds are only offered in cases where we are unable to fulfil your order or where a product is faulty/damaged on arrival. Please see our full Refund Policy.
Do you sell wigs as well as bundles and closures?
Do you sell wigs as well as bundles and closures?
Yes, we do! Our wigs are made with the same premium extensions as our bundles and come in 13x6 HD lace varieties for a natural look and versatile styling.
Is your hair raw?
Is your hair raw?
No. Our hair is not raw. It is premium processed human hair, carefully selected and treated to provide consistency in quality, colour, and texture while still offering durability and softness.
Do you offer wholesale or bulk orders?
Do you offer wholesale or bulk orders?
At the moment, we specialise in retail purchases only. For potential wholesale enquiries, please email us at peoniahair@outlook.com.
Your Hair, Your Way
From bundles to wigs, our collections are designed to give you choice, confidence, and the premium quality you deserve.
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